Shipping Policy

Shipping Policy

 

DISPATCH TIME

Our products are made to order, which means we create your item after your order has been placed. To ensure the highest quality, our products are all handmade with love and attention to details. At this time, please expect your order to ship out in 3-6 business days. For pre-orders, please expect a production time of 15-30 working days as we require this time to prepare the materials.

Good things take time, and we assure you that our products are all worth waiting for. You will receive an email with tracking number once your order is shipped out! Kindly note that we are unable to cancel the order when it was shipped.

SHIPPING TIMES & COSTS

We ship worldwide! All our shipping prices are in US Dollars (USD). Please note that business days DO NOT include weekends or public holidays.

Total Delivery Time = Handling Time + Shipping Time

Shipping Time: Depending on the destination country of delivery

normal product Handling Time:3-6 business days (Mon-Fri) + Shipping Time

Made-To-Measure

Tailoring & Handling Time:7-15 business days (Mon-Fri) + Shipping Time

See below to find more information regarding delivery timeframes per destination:

We offer free standard shipping for all orders above $150 USD!

 

 

Please note that the time frame in the table is only an estimation. As there are many uncontrollable factors in international shipping, we can't make any shipping time guarantees. We are also unable to offer return for items arrive late.

DELIVERY INFORMATION

• Delivery Delays: During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been despatched from our warehouse.

We are not responsible for, stolen, or damaged mail. We put a lot of time in packaging every single one of your items so that it does not damage during shipping. Once your package has left our studio, it is in the care of your mail courier and all following action will need to be taken with your local courier delivering the Package.

• Customs Charges: The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. Mix Mix Style Ins is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.